Common questions about booking, payments, and our services.
- How do I book Eleva Events?
- By written approval of the quotation and payment of the 50% advance.
- What is the payment structure?
- 50% advance, 30% before the event, and 20% immediately after the event.
- Is the advance refundable?
- No. The advance payment is non-refundable.
- Are verbal discussions binding?
- No. Only written communication and approved quotations are binding.
- Can changes be made after confirmation?
- Yes, subject to availability and additional charges, with written approval.
- What happens if a cheque is returned?
- Applicable bank charges and penalties apply, and services may be paused until cleared.
- Can Eleva Events use event photographs?
- Yes, for portfolio and promotional purposes unless restricted in writing.